About me

There are so many people in the world who never have the opportunity to pursue the career they love. I’m not one of them. I love what I do and that's why I pursued my degree in International Business Management, I’m thrilled to say that I’ve learned from trained professionals in my field. I know that I still have so much to learn from others in my industry and other industries. I’m a hard worker, a team player, and excited to see what projects could benefit from my unique skill set.

Resume

September 2017 - July 2021

Bachelor's Degree, Sichuan University

I have earned the belt and road Scholarship 4 times in a row from the university and the local government of Sichuan Province.
Learned the essential business skills and knowledge related to business practice and corporate culture.

July 2020 - In process

Supply Chain Management Micromasters,
MIT Center for Transportation and Logistics | MIT CTL

The MITx MicroMasters program credential showcases your end-to-end understanding of supply chain management. The credential offered by MITx and edX is an advanced, professional, graduate-level foundation in Supply Chain Management. Five courses and a final comprehensive exam represent the equivalent of one semester of coursework at MIT. These online courses offer the same rigor and relevance as the material taught on campus. With these courses, you will become the person people turn to when they want answers.

August 2020

Art of Sales Specialization,
Coursera | NW University

I have learned how to target and acquire customers, and then get them to fall in love with my product. I learned how to use selling skills in different contexts to tell powerful stories, handle objections, and measure successes. You also learned how to deploy the key tools required for success in selling.

Education

Academic and Non-Academic Professional Experience

Part-time

June 2021 - Current

Regional
Contract Fulfillment Manager
Huawei

Monitor the new contract on Huawei systems, and follow up with the headquarters team.
Create shipment plan and follow up on the plan status from manufacturing, transportation clearance, and inbound/outbound process.
Coordinate between the different parties in the big cycle.
Support the project shipment plan and improve the lead time
Create/Validate Invoices.
Follow the contract revenue trigger.

Mar 2020- May 2021

International Account Representative
Vodafone UK

Full-time

Provide customer service support and resolution of routine problems regarding client's product or services by
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, and use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in the call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

April 2018 - March 2020

Overseas Sales/Marketing Representative
GOODSHAPE Sign

Generating new prospects and leading others through the social media platforms to the main factory's channels.
Creating content for social media channels.
Analyzing social media patterns and algorithms.
Translating from English to Arabic and Arabic to English.

Part-time

September 2016 - September 2017

SNAC Member, U.S. Consulate General Alexandria

Provide perspective with the necessary information and advice in order to make informed and sensible choices.

Volunteer

November 2014 - October 2016

Head of OC and Logistics, Safwa Project, Center of Environmental Studies, Bibliotheca Alexandria

Volunteer

I've worked since November 2014 as an organizer member in the Oc committee. In September 2015, I'm leading one of the most important committees with a new concept of planning, organizing, and executing management for educational events by applying some management strategy with creative team members. Leading and training the volunteers to organize the event from scratch, by getting all the ideas that members have from all the members of the volunteers then filter it by using some standards to include the atmosphere of the college and what students may need at the same time looking for the opportunities that will help students to be effective, then using a strategy similar to supply chain management to make a network between the committees to make a perfect plan timed, achievable and measured. And train them in logistics work such as updating the prices and contacting them.